Exchange policy

Exchange, Return, and Warranty Policy – Slicstore.com

We are committed to offering high-quality products and a satisfying shopping experience. Therefore, we provide a clear policy that protects the rights of both the customer and the store.

1 — Returns

The customer may request a return within 3 days from the date of receipt, subject to the following conditions:

·        The product must be in its original condition, unused, and undamaged.

·        All accessories and original packaging must be included.

·        The original invoice or proof of purchase must be provided.

Refunds: The amount will be refunded through the same payment method used for the purchase, within up to 14 business days from approval of the return request.

2 — Exchanges

The customer may request an exchange within 7 days from the date of receipt, subject to the following conditions:

·        The product must be in its original condition and unused.

·        Exchange is for the same model, subject to size availability.

·        If the model or size is unavailable, the following options apply:

o   Wait for the same model to become available (up to two weeks).

o   Choose an alternative model of the same value, or a higher-value model with payment of the difference.

o   Full refund as a last resort.

3 — Shipping and Delivery Charges

·        The customer bears the shipping costs for returns and exchanges unless the reason is a store error or a confirmed manufacturing defect.

·        If the shipment is not received and is returned to the store, the customer bears the reshipping cost.

·        In the case of a confirmed manufacturing defect, the company bears all shipping costs both ways.

Shipping process for warranty claims: The customer is first asked to provide a clear video showing the defect. If the defect is clear, the company will send a prepaid shipping label. If technical inspection is required, the customer sends the item at their own expense, and once the defect is confirmed, the full shipping cost will be reimbursed.

4 — Outlet Products

·        Exchange only within 3 days from the date of receipt.

·        The product must be in its original condition and unused.

·        Cash refunds are not available.

·        Defects disclosed at the time of sale and reflected in the discounted price are not covered by warranty.

·        Undisclosed manufacturing defects at the time of sale are handled according to the approved warranty policy.

5 — Promotional and Seasonal Discount Products

·        Exchange only within 3 days from the date of receipt.

·        Cash refunds are not available.

·        The product must be in its original condition, unused, and accompanied by all original packaging and the invoice.

·        Manufacturing defect cases are subject to the approved warranty policy.

6 — Products Not Eligible for Exchange or Return

The following products cannot be exchanged or returned under any circumstances:

·        Products that have been used or damaged after receipt.

·        Customized or modified products requested by the customer.

·        Shoe care products.

·        Socks.

7 — Standard Warranty — General Footwear (3 Months)

The company warrants its footwear products for three (3) months from the date of purchase against ed manufacturing defects only.

Manufacturing defects covered by the warranty:

Notice — No misuse condition: The warranty applies provided there is no misuse. Examples include exposing non-water-resistant shoes to water, using them in environments outside their stated specifications, or exposing them to chemicals or extreme heat.

What is not covered by the warranty:

·        Normal wear of the sole and heel from continued use.

·        Scratches and signs of daily use on the outer surface.

·        Damage from excessive moisture in shoes that are not water-resistant.

·        Damage resulting from modification or repair by a third party.

·        Natural stretching of leather with use.

·        Damage caused by accidents such as cuts from sharp objects, fire, or severe pressure.

8 — Golden Warranty — Formal and Military Footwear (365 Days)

The company grants a Golden Warranty for formal and military footwear for 365 days (one full year) from the ed date of purchase, against technically verified manufacturing defects.

Eligible categories:

·        Formal footwear

·        Military footwear

Coverage includes all manufacturing defects listed in the table above, taking into account the different inspection standards for formal and military footwear.

Golden Warranty remedies upon confirmation of a defect:

·        Free repair — the company repairs at its expense and reships free of charge.

·        Replacement with the same model — the warranty continues until the end of the original term.

·        Alternative model of equal value — if the original model is unavailable.

·        Full refund — only as a final resort.

Exceptions:

·        Normal wear from continuous daily use.

·        Any damage resulting from use outside the shoe’s specifications or in an unsuitable environment.

·        Any modification or repair by an unauthorized third party.

·        Shoes whose warranty is not registered or that have no purchase invoice.

9 — General Provisions

·        The store reserves the right to reject any request that does not meet the stated conditions.

·        Submitting any request means the customer fully agrees to this policy.

·        All claims are ed in the internal system for quality purposes and product improvement.

·        The company reserves the right to amend this policy with prior notice.

10 — Quick Reference Table

This policy applies to all purchases made through the online store. For inquiries, please contact the customer service team through the approved official channels.

Please provide your information for replacement or reimbursement:

    https://torod.co/ar/return/order/hDNMCWh5